Computers and Society · Cross-listed from cs.HC
Reconceptualizing Age Assurance as a Sociotechnical Problem: Connecting Evidence, Evaluation, Claims, and Decisions
Renkai Ma, Prakriti Dumaru, Thomas Synaepa-Addison et al. (+2 more)
Age verification is often treated as a technical problem: can a system determine a child's age accurately? We argue this framing is too narrow. Age assurance becomes consequential when evidence is evaluated, translated into age-related claims, and used to decide whether a person can access, purchase, or belong. We review 85 publications on children's age assurance published from 2020 through February 2026. We find that shared terms such as age verification describe different processes. Age is represented as threshold eligibility or inferred estimation, and the same eligibility claim can arise from different evidence and components. Rights, access, and
privacy receive more
attention than accuracy, error, and
fairness; yet institutional actors are rarely connected to system failures or user remedies, an accountability gap. We introduce the Age-Assurance Process Framework, which treats age assurance as a sociotechnical process connecting evidence, evaluation, claims, and decisions rather than reducing it to a technical problem.
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All authors Renkai Ma, Prakriti Dumaru, Thomas Synaepa-Addison, Jess Kropczynski, Pamela J. Wisniewski
Computers and Society · Cross-listed from cs.AI
How User-AI Mistreatment Occurs and Matters in Conversational Systems?
Fanqi Zeng, Sadid A. Hasan and Chaocheng He
Safety research often focuses on model-generated harms, but users may also direct hostility, coercion, and
adversarial pressure at models. Understanding how and when that occurs is essential for accurately interpreting model behaviour,
alignment drift, and real-world deployment risks. In this paper, we audit 777K English LMSYS-Chat-1M conversations with two independent detectors: an eight-category lexicon for hostility directed at the model, and the
dataset's moderation signal; and show that they capture different, weakly overlapping phenomena. The lexicon identifies insults, threats, and jailbreak coercion aimed at the assistant, while moderation flags are dominated by toxic-content solicitation rather than hostility at the model. Together, they mark about 5% of user turns; adjusting the narrower lexicon-harassment union for measured precision puts mistreatment aimed at the assistant at 0.90%. These absolute rates describe arena-style evaluation traffic and should not be read as deployment-wide base rates. We find that user hostility varies 13-fold across models, driven largely by who each model attracts rather than by model behaviour: first-turn hostility spreads far wider than post-response hostility, and more than fifteenfold separates the extremes even after deduplicating opening
prompts. Within conversations, assistant apologies are consistently associated with higher odds of next-turn hostility under both detectors; the effect survives restricting to non-refused prior turns and to jailbreak-free conversations, and is positive in 20 of 23 models. Yet across models, more apologetic models receive less hostility overall. Finally, hostility also shows temporal structure, with coercive openings front-loading the first turn while affective hostility accumulates over a session. We release the lexicon, the detector cross-validation pipeline, and all derived tables.
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Computers and Society · Cross-listed from cs.HC
The Addictive Intimacy of AI: Understanding User Disengagement from AI Companions and Why Some Relationships with AI Become Difficult to Leave
Qing Xiao, Ziyue Feng, Ziyu Deng et al. (+2 more)
AI chatbots are increasingly used as sources of emotional support, on dedicated companion apps and general-purpose assistants alike, yet little is known about what happens when users try to leave. Combining a content analysis of Reddit posts about quitting or reducing use (N=2,782) with interviews with users who found leaving difficult (N=16), we show that disengagement sometimes is not a single decision but a recursive trajectory: triggers
prompt users to question the relationship, attempts to leave collide with barriers, and some users cycle through quitting and returning. We propose the notion of the addictive intimacy of AI, a configuration in which the qualities that make a companion emotionally valuable are the same ones that make it harder for users to limit their use and leave, so that intimacy and disengagement risk cannot be treated as independent design problems. We close with design implications for responsible offboarding.
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All authors Qing Xiao, Ziyue Feng, Ziyu Deng, Cindy Peng, Hong Shen
Computers and Society · Cross-listed from cs.HC
Exploring K-12 Teachers' Perceptions of Students' Relationships with AI Companions: Boundaries, Intervention Strategies, and Design Implications
Qing Xiao, Wenhan Xie, Ziyu Deng et al. (+7 more)
K-12 students increasingly form relationships with AI companions. Schools face growing expectations to teach AI literacy, yet existing frameworks treat AI as a tool rather than a relationship, and little is known about how teachers understand and act on students' relational use of AI. We conducted scenario-based interviews with 33 US K-12 teachers. Teachers welcomed academic companions but worried that intimate companions remove the developmental friction through which students learn to sustain human relationships. Teachers drew the boundaries of their jurisdiction by setting and observable wellbeing: within it they taught, talked, and watched; beyond it they positioned themselves as the adults best placed to notice and connect students with support. They envisioned AI companion literacy as shared work across the jurisdictions of counselors, parents, platforms, and policymakers, spiraling across grade levels. We introduce AI companion literacy as an extension of AI literacy and discuss implications for K-12 AI education.
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All authors Qing Xiao, Wenhan Xie, Ziyu Deng, Ruiwei Xiao, Ziyue Feng, Xie He, Shiyu Zhang, John Stamper, Hong Shen, Xinying Hou
Computers and Society
LOCO 2026 Lightning Talk Abstracts: 2nd International Workshop on Low Carbon Computing
Ignatius Ezeani, Adrian Friday, Abdessalam Elhabbash et al. (+3 more)
This volume contains the accepted lightning-talk contributions from the 2nd International Workshop on Low Carbon Computing (LOCO 2026), held at Lancaster University, United Kingdom, on 10-11 September 2026. The collection brings together 14 short papers presenting emerging research, early-stage results, practical tools, and critical perspectives on reducing the environmental impacts of computing. Topics include carbon and energy measurement, carbon-aware scheduling, sustainable artificial intelligence and machine learning, high-performance computing, computational sufficiency, hardware longevity, interoperability, frugal computing, and post-growth approaches to digital technology. The contributions were selected by the LOCO 2026 Programme Committee for their relevance to the workshop and their potential to stimulate discussion across technical, organisational, and societal dimensions of low-carbon computing. They are published together in this edited volume as a companion collection to the main LOCO 2026 proceedings index.
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All authors Ignatius Ezeani, Adrian Friday, Abdessalam Elhabbash, John Vidler, Daniel King, Paul Dempster
Computers and Society · Cross-listed from cs.RO
A Robot Among People:From Social Imitation to the Social Becoming of Human Groups
Victor Tuan Vu Pham, Judith Dörrenbächer, Thomas H. Weisswange et al. (+1 more)
Robots designed to mediate human groups often fall into the solutionist trap: they are framed as sociable
agents that fix problems such as conflict, disengagement, or lack of coordination. We suggest a different way of thinking. Rather than discrete
agents,
robots can be understood as situated elements of shared environments; catalysts and carriers of group experience whose meaning emerges through how people position, interpret, and interact with them. From this perspective,
robots are not there to repair some ostensible dysfunctionality, but to enable group-level sense-making around care, norms, and identity. Our prior work on robotic street furniture suggests that this does not happen by imitating human sociality but by taking the shape of deliberately constrained, group-facing entities that happen and act for us without being socially entangled as one of us. We thus understand
robots in public spaces not in terms of autonomy or intelligence, but as a relational capacity. This implies designing
robots not in our image or for our utility, but grounded in our needs in being and becoming together.
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All authors Victor Tuan Vu Pham, Judith Dörrenbächer, Thomas H. Weisswange, Marc Hassenzahl
Computers and Society · Cross-listed from cs.RO
ARC: Autonomous Robotics Compliance A Three-Layer Governance Architecture for Deployed Autonomous Systems
Tord Eide and Einar Holt
Proposed governance framework for autonomous robotic systems, introducing a three-layer compliance architecture (ARC) instantiated through model safety validation, cognitive certification
benchmarks, and operational authorization standards.
Computers and Society · Cross-listed from physics.soc-ph
Global maps of travel time to emergency and tertiary hospitals
Johan Emilsson
Global estimates of access to health care treat every facility alike. Drive time was routed on the OpenStreetMap network from all 217,841 of its hospitals and 15-, 30- and 60-minute isochrones dissolved for nested capability tiers, weighted with GHS-POP 2025. 96.2% of the world's population lives within an hour's drive of a hospital, 78.5% of a hospital with a documented emergency department, and 40.3% of one with a helipad or university name marking tertiary care. The 1.45 billion people within an hour of a hospital but not of an emergency hospital live mainly in South and East Asia and Nigeria; the 312 million beyond an hour of any hospital lie in a belt from the Sahel to Madagascar. Defining the tertiary tier by helipad alone leaves its estimate unchanged, and the isochrone construction shifts the 60-minute figures by a few percent. Counting every facility as equivalent overstates access to time-critical care.
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Computers and Society · Cross-listed from cs.HC
Understanding Game Coaching on Gig Platforms
Hwijoon Lee and Saiph Savage
Freelance game coaches monetize their gaming expertise by offering personalized instruction to players seeking to improve, working through gig platforms, yet little is known about how they operate. To address this gap, we conducted semi-structured interviews with 20 experienced freelance coaches across 17 competitive games on Fiverr. Despite lacking shared formal training, these coaches converged on similar practices centered on rapport-building, individualized diagnosis, and adaptive feedback. We identify two structural conditions shaping this work: dual precarity, in which coaches navigate both gig platform instability and the lifecycle
volatility of live-service games; and earned authority, in which coaches must continually establish legitimacy through visible competitive achievement within the same gaming spaces as their students. These coaches welcomed AI for administrative and analytic support but resisted its use in live interactions where trust, relational engagement, and situated judgment remained central. We discuss implications for Games HCI and the design of computational coaching systems.
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Computers and Society
Mindspeller Neuroprofiling. How task performance, EEG, and association evidence support O*NET-based role guidance
Prem Aravindan Jeyakumar, Marc M. Van Hulle and Hannes De Wachter
Mindspeller produces a Neuroprofile from three sources: rational self-report, association-based semantic positioning, and performance recorded during cognitive tasks together with
EEG. The task-and-
EEG stream is the only source used to create occupational evidence. A result can enter role matching only after the participant's task performance supports the intended construct and the corresponding
EEG data pass the required quality and evidence checks. The current pilot uses four
EEG electrodes, twelve scored tasks, 23 O*NET abilities, and an internal bank of 376 occupations. Self-report and association evidence help explain motivation, preference, and
alignment, but do not generate roles. The output is intended to support discussion about cognitive fit. It is not a hiring decision, a measure of practical job skill, or a prediction of job performance. Role confidence is currently capped at Moderate, and external psychometric and job-outcome validity have not yet been established.
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Computers and Society · Cross-listed from cs.AI
When Does AI Augment Work? A Workflow-Level Framework for Human-Agent Collaboration
CIVIC-AI Collaboration: Jiaying Wu, Caleb Ziems, Raymond Chan et al. (+18 more)
We aim to characterise the value of artificial intelligence in the workplace. Current studies largely measure this value in terms of the current automation capabilities and public adoption of AI. However, such metrics ignore the greater impacts of human–
agent collaboration in transforming the nature of work. To account for this, we must expand the scope of our analysis beyond atomised tasks of today, and instead focus on how AI can augment entire workflows of the future. To ground this analysis, we establish a precise definition of AI augmentation comprising six conditions, spanning durable net value, meaningful human control, accountability and recovery, and long-term human development through learning, career pathways, and job purpose. We elaborate on these conditions and apply the framework in a case study of AI-mediated social surveys. We conclude by outlining how organisations, researchers, and government leaders can use this framework to make sense of the future of work.
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All authors CIVIC-AI Collaboration: Jiaying Wu, Caleb Ziems, Raymond Chan, Nancy F. Chen, Corlyss Chua, Gerard Chung, Jungpil Hahn, Wee Sun Lee, Zhengyuan Liu, Jamie Ng, Desmond C. Ong, Jeryl Ong, Da Ren Soon, Tianqi Song, Zhi-Xuan Tan, Sixing Tao, Emily Yang, Yajing Yang, Stella Xin Yin, Min-Yen Kan, Diyi Yang
Computers and Society · Cross-listed from cs.SI
Informational Help-Seeking on Reddit Did Not Decline After ChatGPT
Hazem Ibrahim and Yasir Zaki
Did people stop asking other people for advice online once generative AI could answer their questions? Prior work on ChatGPT's effect on online help-seeking disagrees in both size and sign, in part because no study has compared affected communities against similar communities that AI cannot easily substitute for, over the same months. In this paper, we track monthly post counts in 26 Reddit informational communities against 90 size-comparable hobby communities over the same six calendar months before and after the launch of ChatGPT. We also repeat the entire analysis at 66 earlier dates, before ChatGPT existed, to see what our method reports when no ChatGPT-effect exists. We find that informational help-seeking did not decline. Our results rule out any decline in posting larger than 3.4%, far smaller than the 8% to 25% declines documented in prior work. Steady post counts could still be misleading if AI-written posts had replaced human ones. We test this possibility by scoring 274,411 posts and 223,775 comments with AI-text detectors, compared in a way that cancels out detector false-positives on human-written text. AI-written posts rose only 2-3 percentage points more in informational communities than in hobby communities, short of the 5.1 points that would be needed to hide even the smallest decline previously reported for Reddit. In addition, the comments people receive show no such rise at all. Why, then, do published studies disagree? Reddit community types were already drifting apart before ChatGPT existed, at rates comparable to every published estimate, and without same-time controls, that drift can look like an effect of generative AI. Our own largest estimate, an 18% fall in posts to low-stakes curiosity communities, matches its pre-existing trend. Humans still ask humans for help, and, as far as detection can tell, humans still answer them.
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