Human-Computer Interaction · Cross-listed from cs.AI
Do Not Trust the Benchmark: Limitations of General LLM Rankings and a Case for Task-Specific Evaluation
Danial Amin
Benchmark scores increasingly influence the development, marketing, and selection of large
language models (LLMs). Yet an overall score is interpretable only in relation to the system tested, the questions included, and the conditions of evaluation. This perspective examines five connected limitations of general LLM rankings: differences between evaluated and publicly available systems; commercial incentives and dependencies in external evaluation;
benchmark saturation, defective tests, and data contamination; models exploiting scoring procedures; and the limited relevance of general scores to users' tasks. Documented cases illustrate why these problems require different responses. I argue for evaluation procedures that disclose the tested configuration, validate questions and successful task completion, report performance alongside cost and execution time, and make the scope of generalization explicit. I then discuss Isotanta, a crowdsourced benchmarking platform, as a practical example of contributed questions and repeated evaluation. A larger question pool may improve task coverage, while repeated sampling can improve the stability of estimates on that pool; neither guarantees validity or personalization. The paper distinguishes the platform's current shared ranking from proposed task-specific and user-provided evaluations. Its central argument is that model selection requires evidence about performance on the intended work, not simply a high position on a general leaderboard.
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Human-Computer Interaction
Evaluative Dynamics of AI Integration and Expert Performance under Epistemic Dependence across Heterogeneous Stakes
Dennis Kim, Roya Daneshi, Nikhil Krishnaswamy et al. (+2 more)
AI is increasingly integrated into expert workflows, yet how integration affects perceptions of the expert, AI, and their combination remains unclear in domains where lay users are epistemically dependent on AI-assisted experts. We examine this through a novel controlled medical study (N = 166) and a direct cross-domain analysis with pre-existing academic-advising data (n = 157, combined N = 323). Expert errors reduced evaluations of the human expert across domains. Perceived expertise, however, varied by AI integration strategy in the higher-stakes medical task, where automatic AI oversight produced higher ratings than expert-only or expert-initiated AI. Exploratory ordinal sensitivity analyses identified a performance-contingent reuse pattern, with automatic oversight producing greater intended reuse after successful medical performance. Overall, performance-related recalibration appeared comparatively portable, while integration-structure effects were more selective and context-sensitive. These findings suggest that system designers should consider how AI enters expert workflows, not only whether it is present.
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All authors Dennis Kim, Roya Daneshi, Nikhil Krishnaswamy, Bruce Draper, Sarath Sreedharan
Human-Computer Interaction
Deciphering the Babel of Play: A Human-AI Collaborative Approach for Large-Scale Cross-Language Analysis of Game Reviews
Zixiaofan Yang and Chang Xiao
We present a large-scale cross-
language analysis of game reviews using a human-AI collaborative framework that combines quantitative screening with multilingual large
language models (LLMs). Starting from 17 million Steam reviews across 30
languages and 2,000 top-selling titles, we select 28 games with notable cross-
language rating patterns. We then apply LLM-assisted content analysis to 442,162 reviews spanning 17
languages, with human researchers guiding codebook development and interpreting the results. Our findings reveal differences in both the aspects
language communities prioritize and how they evaluate them, highlighting the roles of narrative expectations, game mechanics and stability, localization quality, cultural proximity, and perceptions of developers and publishers. We also identify rare cases of cross-
language consensus. This work offers empirical insights into cross-cultural game evaluation and a scalable methodological approach to multilingual content analysis that preserves human interpretation.
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Human-Computer Interaction
Measuring Smartphone User Experience through a Hierarchical Metric Framework via Social Media Reviews
Xiaoteng Pan, Mingang Lan, Chenrui Zhang et al. (+5 more)
Smartphone user experience (UX) is widely expressed in user-generated online discourse across platforms, creating opportunities for in-the-wild measurement at scale. However, existing UX instruments and review-mining approaches do not provide a smartphone-oriented, theory-grounded hierarchical measurement specification that supports consistent aggregation and comparison across heterogeneous platforms. In this research, we propose a hierarchical smartphone UX measurement framework and an interpretable computational pipeline that translates cross-platform reviews into structured UX metrics. The pipeline extracts localized experience evidence units, maps them to the hierarchy via coarse-to-fine classification, and quantifies evaluations with a unified five-level satisfaction sentiment model. We apply the approach to a stratified subset of approximately 20,000 Chinese social media reviews covering four major smartphone brands across three platforms. The resulting metrics separate what users discuss, captured by normalized mention frequency, from how they evaluate it, captured by mean five-level sentiment scores. This work provides a scalable and interpretable evidence base for cross-brand comparison and metric-level interpretation beyond raw review volume or single-platform observations.
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All authors Xiaoteng Pan, Mingang Lan, Chenrui Zhang, Yu Su, Weijie Liu, Yue Gao, Nan Gao, Haining Zhang
Human-Computer Interaction
How Did Writing Change At CHI? Analyzing 44 Years of CHI Writing Before and After the Introduction of Large Language Models
Thomas Kosch, Robin Welsch, Michael Hedderich et al. (+1 more)
The availability of Large
Language Models (LLMs) reshaped scientific discourse at a linguistic level. LLMs are assumed to homogenize academic writing, flattening it into a single generic lexical register. To understand how CHI writing has changed since the public release of LLMs, we analyzed full texts of 14,262 archival papers across all 44 CHI proceedings from 1982 to 2026, measuring readability, register, lexical diversity, and marker words typically produced by LLMs. We find that prose did not homogenize, while vocabulary grew more varied, and sentence rhythm remained irregular. CHI prose changed more between 2016 and 2026 than in other decades toward greater density, and reading ease has declined since 2022. The word-level shift began before any author used LLMs, so LLMs did not start the change but accelerated it. Reflecting on the history of CHI papers, we discuss what may have caused changes in prose and how LLMs accelerated them.
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All authors Thomas Kosch, Robin Welsch, Michael Hedderich, Christopher Katins
Human-Computer Interaction
Adaptive Scaffolding Needs Contingency: An AI Tutor That Escalates and Fades on What the Learner Does
Xinmeng Hou, Yuxuan Weng, Chin Hsien Yeh et al. (+5 more)
Coding assistants raise task performance, but learners plan and monitor less. Giving less away, the usual fix, conflates two things: how much work a system carries (cognitive load) and what the learner must decide before help arrives (metacognitive demand). Our principle, preserved metacognitive demand, holds the second constant and lets the first vary. CoMeT implements it: support rises when a learner fails at a decision point and fades on take-up. Within subjects, 131 adult learners used CoMeT, an unrestricted assistant and a question-only tutor on three Python tasks. CoMeT matched the question-only tutor's demand, delivered artifacts twice as often as the assistant, and frustrated learners less than the question-only tutor, with delegation and load unchanged. Learners often did not answer. Fading held when their turn addressed the decision under support, and CoMeT surrendered the full answer in one session in sixteen, against one in six for the question-only tutor.
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All authors Xinmeng Hou, Yuxuan Weng, Chin Hsien Yeh, Ding Lin Lee, Lishan Zheng, Fang Li, Wuqi Wang, Yang Liu
Human-Computer Interaction · Cross-listed from cs.CL
Automatic multimodal UX improvement recommendations from LLM agent user simulations
Anu Chowdhury, Bin Wu, Hossein A. Rahmani et al. (+1 more)
Evaluating user experience (UX) on live websites through user testing is expensive, subjective, and difficult to scale. LLM
agents offer a promising route to automating UX testing by simulating realistic user behaviour. However, existing simulation approaches typically lack multimodality and require time-consuming manual review to extract actionable insights. We formalise UX improvement recommendation from simulation data as a structured natural
language generation and ranking problem, and establish an evaluation protocol using expert annotation and LLM-as-a-Judge. We present AMUSER, a
multimodal framework which simulates user behaviour and automatically generates prioritised UX improvement recommendations from resulting data. We evaluate AMUSER on commercial websites and show that its recommendations substantially outperform those from text-only simulation (NDCG@3 = 0.758 versus 0.359) at an 89% lower simulation cost. Our results suggest an asymmetric role of multimodality: visual access during simulation improves recommendations through richer traces, while providing visual inputs during recommendation generation can modestly degrade quality. We also discuss practical deployment lessons from applying AMUSER to commercial websites.
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All authors Anu Chowdhury, Bin Wu, Hossein A. Rahmani, Emine Yilmaz
Human-Computer Interaction · Cross-listed from cs.CY
The Moral Check: Strategic AI Governance for the Pacing Problem
Zaid Amin, Rahma Santhi Zinaida and Nazlena Mohamad Ali
Technology cannot steer itself. Strategy provides that steering, establishing the rule that purpose and judgment must precede compute capital. As the frontier artificial intelligence (AI) ecosystem accelerates exponentially, the pacing problem induces severe cognitive tunneling in engineering teams, prioritizing scalar throughput over human judgment. A calibrated pacing rate is imperative to check unchecked scaling, guarantee safety, and build models in whose
alignment society can place warranted confidence. Traditional oversight fails through retrospective checklists, a pathology of performative governance exhibiting high procedural maturity but alarming scientific immaturity. We deliver a dual contribution: a PRISMA 2020 review synthesizing 130 empirical studies (MMAT-appraised across 18
benchmarks; total corpus N = 130 empirical studies across 178 reference foundations), and the Strategic AI Governance Ex-Ante Framework (SAGE-X). Our synthesis exposes two systemic vulnerabilities: the Recursive Assurance Paradox (correlated, ungrounded evaluator confidence) and the Durability Deficit (guardrail decay under multi-turn shifts). Grounded in MIT Strategic Computing doctrines, SAGE-X operationalizes Four Strategic Mindset Pillars: (1) Intent over Execution (mitigating velocity myopia); (2) Ruthless Trade-offs (deterministic tripwires eliminating moral hazard); (3) Outcomes over Outputs (auditing empirical hazard endpoints); and (4) Proactive
Alignment (synchronizing ex-ante gates with runtime telemetry). Governed by a calculable Moral Check Index (MCI) with an unbypassable tripwire, SAGE-X delivers an operational Enterprise Lifecycle Audit Instrument (the "Moral Check Audit Card") on Stanford WebProtégé, ensuring exponential progress never outpaces deliberative moral judgment, human agency, and societal trust.
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Human-Computer Interaction
Coral: Contextual Gists for Blind and Low Vision Screen Reader Users' Understanding of Dynamic User Interfaces
Ritesh Kanchi, Jianna So and Krzysztof Z. Gajos
Blind and low
vision (BLV) screen reader users construct mental models of user interfaces (UIs) through incremental screen reader interaction, a time-consuming and cognitively demanding process complicated by modern interfaces that may not convey dynamic content accessibly. We interviewed eleven BLV screen reader users about UI understanding and derived design objectives that informed Coral, a context-aware browser extension. Coral synthesizes interface and user context to generate screen reader-narrated gists which holistically notify users of interface states and changes relevant to their likely goals and ongoing interaction. In a comparative evaluation with eight BLV screen reader users, participants used Coral to form initial expectations and interpret interface changes, and reported spending less time and effort manually verifying interaction outcomes. Together, our findings provide deeper insight into how BLV screen reader users navigate gaps in their UI understanding, and how intelligent support that combines interface and user context can bridge these gaps.
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Human-Computer Interaction
When Disability Disclosure Travels: Memory, Privacy, and Contextual Integrity in Conversational AI
Atieh Taheri, Mahya Tazike, Patrick Carrington et al. (+1 more)
Conversational AI assistants remember what people tell them, and for disabled people, that often includes disability. We interviewed 12 adults with disabilities in the United States who use LLM-based assistants such as ChatGPT, Claude, and Gemini about when, how, and why they disclose disability to these systems and how this compares with disclosing to people. Using contextual integrity as an analytic lens, we found that participants disclosed by need rather than by name, translating disability into task-scoped instructions; that the same disclosure was judged against two recipients, a non-judging interlocutor and a data-holding company, producing opposite norms; and that
memory features relieved the burden of repeated disclosure while letting disability information drift into contexts where it did not belong. Participants did extensive boundary work to restore context and wanted control over scope, provenance, retention, and access rather than per-utterance toggles. We discuss implications for the design of conversational AI assistants.
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All authors Atieh Taheri, Mahya Tazike, Patrick Carrington, Jeffrey P. Bigham
Human-Computer Interaction
Explanation Navigator: Rectifying Out-of-Scope Human Interpretations of Leaky AI Explanations through Conversational Guidance
Yueqing Xuan, Kacper Sokol and Danula Hettiachchi
As explanations of artificial intelligence systems proliferate, their recipients must grasp not only what they convey but also recognise what they cannot. We conducted an interview study with nine participants to examine how explainees reason when their information needs exceed the scope of available explanations. Participants often unwittingly confabulated explanatory insights when relevant information was missing from the explanations, not recognising the inherent limitations thereof. We characterise such explanations as leaky explanations – simplifications that strive to hide complexity yet whose correct interpretation hinges on understanding of the concealed details. To address out-of-scope interpretations we propose Explanation Navigator: a conversational interaction framework that detects mismatches between users' information needs and explanations' content, elucidating pertinent yet implicit details and providing complementary explanations for unmet information needs. An online study with 316 participants showed that our approach allowed explainees to recognise and rectify confabulated explanatory insights, guiding them towards developing correct understanding.
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Human-Computer Interaction · Cross-listed from cs.AI
Toward Auditable and Calibrated AI for Dementia-Related Crash Severity Prediction: A Selective Deferral Framework to Support Human Review
Gaurab Chhetri, Anika Baitullah and Subasish Das
Public crash databases increasingly support automated safety analysis, but crash severity prediction remains difficult to translate into public-sector decision workflows when models are evaluated primarily as ordinary classifiers. This study reframes dementia-related crash severity modeling as a decision-aware triage problem in which a system must classify crashes into no-injury/property-damage-only (O), minor or moderate injury (BC), and fatal or severe injury (KA), while also controlling outcome leakage, reporting severe under-triage, calibrating confidence, and preserving every raw prediction for audit. Using 4,781 Texas crash records with structured fields and police narratives, we evaluate structured, narrative, fusion, calibrated fusion, BERT-family, and local large-
language-model baselines under a stratified 70/15/15 split. In the reported split, leakage-controlled Gemma obtains the highest observed macro-F1 (0.545; 95% bootstrap CI [0.507, 0.583]). The best calibrated fusion model obtains macro-F1 of 0.522 and expected calibration error of 0.033. Selective deferral improves performance among cases retained for automatic classification. At 70% coverage, macro-F1 rises to 0.573 and severity cost falls to 0.577, while deferred cases are treated as candidates for a proposed human-review process and are not further evaluated in the present experiment. The study contributes a reproducible, leakage-controlled, and uncertainty-aware evaluation framework for crash AI systems, emphasizing auditability and selective deferral rather than accuracy alone.
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